Track Your Order
Once your VelorinaShop order has been dispatched, you will normally receive a shipping confirmation email containing your tracking number or available tracking information.
Use the tracking information provided to check the latest delivery status of your shipment.
Please allow approximately 24–72 hours after dispatch for tracking information to become active or update in the carrier’s system.
If your tracking has not updated for an extended period or you believe there may be a delivery problem, please contact our customer service team.
Please provide:
Order Number: Your VelorinaShop order number
Tracking Number: If available
Email Address: The email used when placing the order
Issue: A brief description of the problem
Customer Service Email: