Return Policy

At VelorinaShop, operated by JUNGLE SUNNY TRADING LIMITED, we want customers to understand our return process clearly.

30-Day Return Period

Eligible items may be returned within 30 days after delivery.

To qualify for a return, products must generally be:

Unworn
Unused
Unwashed
Undamaged
In their original condition
Returned with original tags and packaging where applicable

Requesting a Return

Before returning an item, contact:

serviceVelorinaShop2026@outlook.com

Please provide your order number, product name, reason for return, and photographs where the item is damaged, defective, or incorrect.

Do not send products directly to our registered business address unless our customer service team specifically instructs you to do so.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us promptly.

After reviewing the issue, we may offer an appropriate solution, such as a refund or replacement.

Return Shipping Costs

For returns caused by change of mind, incorrect size selection, or personal preference, the customer is generally responsible for return shipping costs.

Where a return results from a verified defective, damaged, or incorrect product supplied by us, an appropriate return solution will be provided.

Non-Returnable Items

Certain products may be excluded from return where permitted by applicable law, including products that have been worn, washed, altered, damaged after delivery, or returned without required packaging.

For hygiene reasons, certain pierced jewelry items may also be non-returnable after sealed packaging has been opened, except where the product is defective or applicable law provides otherwise.